BASIC FUNCTION:

Responsible for providing comprehensive primary care services for patients who receive health care at Family Care

Health Centers.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

Demonstrates a commitment to FCHC mission and vision.
Demonstrates a positive attitude towards patients, employees, role, and the health center.
Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).
Customer Service and Professionalism

Smiles and makes appropriate contact, greets individuals upon entry into building and space.
Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
Demonstrates good communication skills and communicates in a tactful manner.
Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.
Show(s)

Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
Consideration and acceptance of cultural differences of others; works well with individuals of diversebackgrounds, supporting a culture of justice, equity, diversity, and inclusion.
Participates in training and professional development and completes required trainings in a timely manner.
Safety

Adheres to and promotes a culture of safety and cleanliness.
Adheres to HIPPA/Confidentiality standards.
Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Medical Officer

Reports to: Chief Medical Officer

Supervises: Shares supervision of providers at a specific site with Chief Medical Officer. Medical consultation to Nurse Practitioners and Physician Assistants of same specialty, ie. Pediatrician to PNP, Family Physician to PNP and OB/GYN Practitioners.

DEPARTMENT: MEDICAL SERVICES

JOB TITLE: ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE

PHYSICIAN: INTERAL MEDICINE, FAMILY PRACTICE, OB/GYN, PODIATRY, PEDIATRICIAN, AND GENERAL PRACTICE ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE PHYSICIAN

III. PRIMARY RESPONSIBILITIES:

1. Recruits, interviews, and recommends hiring of providers employed at a respective site to Chief Medical Officer.
2. Reviews and coordinates Continuing Medical Education (CME), annual leave, personal leave and unpaid leave. Makes recommendations to Chief Executive Officer for leave requiring Chief Executive Officer approval.
3. Coordinates clinical scheduling; shares development of on-call schedule and hospital rounding with Chief Medical Officer.
4. Directs disciplinary action, conflict resolution, and incident reporting involving providers. All incident reports must go to the Chief Medical Officer for signature prior to being forwarded to the Chief Executive Officer and CQI Committee.
5. Monitors and remedies provider productivity and patient satisfaction issues.
6. Provides orientation for new providers in conjunction with Chief Medical Officer and Human Resource Director.
7. Makes recommendations to Chief Medical Officer and Chief Executive Officer regarding provider contract renewals and terms of renewals, as well as performs performance reviews of team.
8. Ensures agency productivity, financial and patient satisfaction goals are attained.
9. Coordinates, facilitates and/or attends Department Head/Team Leader, provider, and site meetings..
10. Attends Board of Directors meetings at invitation of Chief Executive Officer.
11. Monitors providers’ clinical staffing to ensure adequate access for all patients during all hours of operation; works in a tandem with Operations Supervisor(s) and Chief Operations Officer to ensure unified agency effort in providing adequate access to services.
12. Serves as conduit between providers and Human Resource Director to ensure provider benefits are managed according to FCHC Personnel Policies.
13. Supports and/or participates in the discharge committee process of patients demonstrating violation to FCHC policies and procedures.
14. Addresses unanticipated clinic wide problems with appropriate teams.

IV. PROVIDER RESPONSIBILITIES:

1. Provides comprehensive primary medical care including examination, diagnosis, treatment, patient counseling, referral and medical follow-up, including lab result and diagnostic test interpretation.
2. Provides consultation to Nurse Practitioners, Nurse Midwives and Physician Assistants.
3. Provides telephone consultation to patients and families as necessary.
4. Maintains appropriate policies, protocols, records, reports, and statistical data relevant to services provided.
5. Contributes to the quality and maintenance of on-site clinical support services such as laboratory, pharmacy, emergency kit, specialty referrals; as well as for the arrangements pertaining to outside clinical support services such as x-ray, pharmacy, and specialty referrals.
6. Consults with staff members regarding the comprehensive health care needs of individual clients.
7. Participates in Health Center’s system of after-hours coverage including weeknight, weekend call and/or hospital in-patient rounds.
8. Plans and implements Health Center programs and projects in cooperation with identified staff members.
9. Participates in the development of in-service programs related to medical issues and other pertinent patient healthcare management issues.
10. Accepts assignments and responsibilities regarding time schedules for patient care, committee work, quality assurance and other areas related to special competence.
11. Obtains hospital admitting privileges for care of hospitalized patients or utilizes services hospitalist or residency in-patient services.
12. Precepts medical students, medical residents, nurse practitioner students and physician assistant students.

V. PERIODIC DUTIES:

1. Contributes to Health Center community health activities outside of regular job responsibilities.
2. Participates in Health Center staff problem solving groups.
3. Attends and participates in department meetings, etc.
4. Performs other duties as assigned.

VI. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive; collaboration with all direct reports.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, grant agencies, funding agencies, professional colleagues, professional organizations and education institutions, managed care plans, hospital committees especially physician/hospital collaboration groups, City, State and Federal agencies, etc.

VII. QUALIFICATIONS:

1. Doctor of Medicine or Doctor of Osteopathy required.
2. License to practice medicine in the State of Missouri and be in good standing required.
3. Drug licensed including DEA and BNDD numbers required.
4. Medicare and Medicaid provider enrollment numbers including Medicare UPIN number.
5. Board Eligible or Board-Certified status preferred.
6. Completion of residency training program in primary care specialty preferred.
7. Work experience or strong desire to work in urban community health setting preferred.

VIII. PROFESSIONAL MEMBERSHIPS:

Current membership(s) and active participation in respective medical specialty is encouraged.

IX. CONTINUING EDUCATION:

Satisfactory maintenance of continuing education standards as established by the Missouri State Medical Association required.

Click here to apply, today!

I. BASIC FUNCTION:

Position is responsible for providing comprehensive nursing services to clients and their families including assessment and education in coordination with team-based care. Performs care management of patients with complex conditions within the primary care and family practice setting. 

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

•  Demonstrates a commitment to FCHC mission and vision. 
•  Demonstrates a positive attitude towards patients, employees, role, and the health center. 
•  Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

•  Smiles and makes appropriate contact, greets individuals upon entry into building and space. 
•  Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
•  Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround. 
•  Demonstrates good communication skills and communicates in a tactful manner. 
•  Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
•  Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate. 

Show(s)

•  Consistently shows commitment to position and team performance (i.e., attendance and punctuality). 
•  Consideration and acceptance of cultural differences of others; works well with individuals of diversebackgrounds, supporting a culture of justice, equity, diversity, and inclusion.

•  Participates in training and professional development and completes required trainings in a timely manner.

Safety 

•  Adheres to and promotes a culture of safety and cleanliness.
•  Adheres to HIPPA/Confidentiality standards. 
•  Respectful of FCHC property, properly and safely uses Health Center Equipment. 

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Nursing Director

Supervises: None

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: REGISTERED NURSE ~ RN

REGISTERED NURSE – RN

III. PRIMARY RESPONSIBILITIES: 

A. Participates as an integral part of a multi-disciplinary team for the comprehensive health care of clients and their families.

1. Provides triage assessment, consultation, and referral for FCHC clients contacting FCHC through the telephone, patient portal and directly in clinic. 
2. Consults with medical provider as needed regarding client status to determine the need for care and/or level of care. 
3. Schedules same day appointments in conjunction with provider. 
4. Provides appropriate education and home care advice. 
5. Obtains information for clients requesting test results and medication refills. 
6. Documents assessment, patient education, nursing interventions, and encounter notes in the EMR. 
7. Sends refill requests to appropriate provider and completes prior authorization if needed by insurance.
8. Performs routine direct patient care such as administering injections, dressing changes, vital sign assessment and other requested and necessary RN duties.
9. Develops individualized care plan setting mutual health goals with patient/family for patients with acute conditions, complex conditions and co-occurring chronic illnesses.
10. Provides education about disease processes and management (e.g. diabetes, asthma, and COPD). Emphasizing disease prevention and health promotion and addressing the specific needs of the client. 
11. Consults with members of multidisciplinary care team (Community Health, Nutrition, Behavioral Health, Pharmacy, etc.) about identified health conditions and the tailored interventions necessary to address barriers and challenges to achieving individual health care goals. 
12. Coordinates care using a care management approach, including risk assessment, coordination and referral, follow-up and tracking, crisis intervention, documentation and modification of care plan as needed, to maintain continuity of patient care. 
13. Provides medication, education and support to help patients better manage all of their health conditions.
14. Performs post-hospital discharge transitions of care encounters and oversees the scheduling of patient for follow-up as appropriate and per clinical protocols (e.g. new onset of illness or diagnosis). Documents transition of care encounter, including medication reconciliation, in the EMR.

1. Communicates and helps facilitate various direct and indirect patient care activities, which may include coordination with and related to:

1. Pharmacy 
2. Referrals 
3. DME, Home Health, PT/OT 
4. Insurance 
5. Health Care Organizations 
6. Schools
7. Community Organizations
8. Other Partners
9. Participates in huddles and pre-visit planning with provider and care team members.
10. With the multidisciplinary team, obtains, coordinates, develops, and maintains adequate and appropriate educational materials and teaching tools.
11. Works with providers to support team efforts around care coordination and the model for improving metrics established by Health Resources & Services Administration (HRSA), Primary Care Health Home (PCHH), Accountable Care Organization (ACO), and others as identified in partnership or regulatory compliance.
12. May attend learning sessions and collaborative calls with FCHC partners, such as Missouri Primary Care Association, Department of Health and Senior Services, and others, to facilitate best practices within the RN role.
13. May interface with DRVS and Cyber Access to monitor effectiveness of individual care plans for patients with Medicaid coverage.

B. Provides essential support and assistance to other RN team members to ensure team success and consistent and quality patient care.

C. As part of the health care team, responds to medical emergencies in the office.

D. Acts as a resource for Medical Assistants and other personnel as needed.

E. Participates in facilitating a learning environment for students.

F. Collaborates with self-directed management teams to continuously improve the delivery of health services.

IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.
2. Attends and participates in department meetings, etc.
3. Identifies and presents appropriate educational materials for different audiences.
4. Presents information to various audiences.
5. Participates in data analysis and quality assurance.
6. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Center: All inclusive.

Outside Center: Patients/Clients, students, vendors, community health agencies, hospitals, physician’s offices, 

Dept of Health & Social Services, etc. 

VI. SKILLS AND ABILITIES:

1. Excellent clinical skills.
2. Experience with EMR; intermediate proficiency with Outlook and MS Office applications, such as Word and MS Teams. 
3. Excellent telephone skills.
4. Excellent customer service and teamwork skills.
5. Ability to always maintain a professional attitude and demeanor. 

VII. QUALIFICATIONS:

1. Graduate of an accredited school of nursing required; BSN preferred. 
2. Licensure as a Registered Nurse in the State of Missouri required, and in good standing. 
3. Two plus (2+) years of experience in nursing working with patients who have complex conditions requiring care coordination and collaboration with a multidisciplinary care team. 
4. Experience working with patients in a primary care setting. OB experience preferred.

VIII. CONTINUING EDUCATION:

Satisfactory maintenance of continuing education as established by the Missouri Nurses’ Association is required. 

Click here to apply, today!

I. BASIC FUNCTION:

Responsible for providing comprehensive podiatric medical care to patients of Family Care Health Centers (FCHC), including evaluation, diagnosis, treatment, and prevention of foot and ankle conditions. The Podiatrist works collaboratively with medical providers, nursing staff, and interdisciplinary care teams to support high-quality, patient-centered care in alignment with FCHC’s mission and clinical standards.

II. INTERDEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Medical Officer

Reports to:  Chief Medical Officer

Supervises:  None

III. PRIMARY RESPONSIBILITIES:

1. CLINCIAL CARE
2. Evaluates, diagnoses, and treats acute and chronic conditions of the foot, ankle, and related structures.?
3. Provides routine podiatric care, including nail care, callus care, wound management, and minor procedures, as?appropriate.
4. Manages diabetic foot care and high-risk patients to prevent complications.?
5. Orders and interprets diagnostic tests, laboratory studies, and imaging related to podiatric care.?
6. Develops and implements individualized treatment plans.?
7. Prescribes medications, orthotics, and physical therapy as clinically?indicated.
8. Performs surgical procedures and?assists?with pre-operative and post-operative care, as applicable.?
9. CARE COORDINATION & DOCUMENTATION 
10. Documents patient encounters accurately and?timely?in the electronic medical record (EMR).?
11. Collaborates with primary care providers and specialty teams to ensure continuity of care.
12. Educates patients on preventive foot care, treatment options, and disease management.
13. QUALITY & COMPLIANCE 
14. Adheres to clinical, quality, and regulatory standards including HRSA, CMS, and organizational policies.
15. Participates in quality improvement initiatives as assigned.?
16. Maintains current licensure, certifications, and professional competencies.?

IV. PERIODIC DUTIES: 

1. Participates in staff meetings, trainings, and clinical huddles as assigned.
2. Assists?with organizational initiatives related to patient care and quality improvement.
3. Performs other duties as assigned.

V. QUALIFICATIONS:

1. Doctor of Podiatric Medicine (DPM) from an accredited program.
2. Active and unrestricted state podiatry license (or ability to obtain).
3. DEA registration (or ability to obtain).
4. Minimum of two (2) years of clinical experience preferred.
5. Experience working with underserved or community health populations preferred.
6. Knowledge of diabetic foot care and chronic disease management.
7. Strong clinical judgment, interpersonal, and communication skills.
8. Proficiency?with electronic medical record systems.

VI. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).

Click for additional details

I. BASIC FUNCTION:

Participates in tasks which maintain the overall organization and operations of clinical services; assists the clinical nurses in the delivery of health services. Responsible for assisting the primary care providers in the provision of care delivery and is an integral part of team based care in conjunction with transformation to a patient centered medical home.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.

• Demonstrates a positive attitude towards patients, employees, role, and the health center.

• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.

• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) Customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.

• Demonstrates good communication skills and communicates in a tactful manner.

• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.

• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).

• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.

• Adheres to HIPPA/Confidentiality standards.

• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Nurse Practitioner, Clinical Nurse Manager, Nurse Educator or Designee (if applicable)

Supervises: Medical Assistants

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: LEAD MEDICAL ASSISTANT

LEAD MEDICAL ASSISTANT

III. PRIMARY RESPONSIBILITIES:

1. Works with the care team and performs duties such as pre-visit planning, administers Screening, Brief  Intervention and Referral to Treatment (SBIRT), depression screening, tobacco screening and follow-up, BMI assessment and follow-up and immunizations, as well as assists with providing educational materials to patients and enters data into the electronic system

2. Records data into structured data fields and follows standard operation procedures for system documentation. Administers vaccines and documents all required data in the designated fields, according to insurance eligibility.

3. Coordinates patient flow with the front desk receptionist and the providers.

4. Performs procedures such as drawing blood and completing lab work, injections, EKG’s, vision and hearing screenings, ear irrigations, etc.

5. Records vital signs and other pertinent data on client records.

6. Prepares patients for general and specific examinations.

7. Maintains the inventory of all instruments and supplies, excluding medications. Responsible for the daily preparation of exam rooms.

8. Assists providers in treatments, diagnostic exams and minor surgical interventions.

9. Utilizes effective communication and listening skills. Demonstrates respect for diversity in approaching patients and families.

10. Maintains the organization of the clinical area environment.

11. Utilizes time effectively when not assigned to a provider who’s actively seeing patients.

12. Works effectively in a team which includes providers and other team members. Assists with coordination of care and assists with transitions to a patient centered medical home.

Lead Medical Assistant for FCCC/FPSE:

1. Under the supervision of Clinical Nurse Manager responsible for the direct management of Medical Assistants. This includes the completion of annual Meical Assistant skills checklists.

2. Assists Clinical Nurse Manager with feedback for hiring, disciplinary action, terminations and conducting performance evaluations.

3. Responsible for maintaining the CLIA and OSHA lab standards, including testing requirements.

4. Responsible for maintaining safety checks and calibration of clinical equipment, ie. Sterilizer.

5. Responsible for interpreting/translation for FCHC patients, if applicable.

6. Responsible for onsite supervision for lab testing, supply ordering, vaccine ordering, calibration of clinical equipment, and day to day Medical Assistant operations in the clinical area.

7. This position will be an expert as a “super user” for the EPIC electronic system. Also, this position will be a trainer who will assist in the transformation of the Medical Assistant role.

IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.

2. Attends and participates in department meetings, etc.

3. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance companies, Medicare/Medicaid, physician offices, etc.

VI. QUALIFICATIONS:

1. High School Diploma or G.E.D. equivalent required.

2. Graduate of an accredited Medical Assisting School required.

3. Five plus (5+) years of medical office experience as a Medical Assistant preferred.

4. Must possess good organizational skills and customer service skills required.

VII. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder)

Click here to apply, today!

BASIC FUNCTION:

Position is responsible for providing comprehensive nursing services to clients and their families including assessment

and education in coordination with team-based care. Performs care management of patients with complex conditions

within the primary care and family practice setting.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

•  Demonstrates a commitment to FCHC mission and vision.
•  Demonstrates a positive attitude towards patients, employees, role, and the health center.
•  Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

•  Smiles and makes appropriate contact, greets individuals upon entry into building and space.
•  Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

customers. Treats patients, customers and colleagues with dignity and respect.

•  Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
•  Demonstrates good communication skills and communicates in a tactful manner.
•  Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

•  Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
•  Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety

•  Adheres to and promotes a culture of safety and cleanliness.
•  Adheres to HIPPA/Confidentiality standards.
•  Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Nursing Director

Supervises: None

III. PRIMARY RESPONSIBILITIES: 

A. Participates as an integral part of a multi-disciplinary team for the comprehensive health care of clients and their

families.

1. Provides triage assessment, consultation, and referral for FCHC clients contacting FCHC through the

telephone, patient portal and directly in clinic.

1. Consults with medical provider as needed regarding client status to determine the need for care and/or

level of care.

1. Schedules same day appointments in conjunction with provider.
2. Provides appropriate education and home care advice.
3. Obtains information for clients requesting test results and medication refills.
4. Documents assessment, patient education, nursing interventions, and encounter notes in the EMR.
5. Sends refill requests to appropriate provider and completes prior authorization if needed by insurance.
6. Performs routine direct patient care such as administering injections, dressing changes, vital sign assessment and other requested and necessary RN duties.

1. Develops individualized care plan setting mutual health goals with patient/family for patients with acute conditions, complex conditions and co-occurring chronic illnesses.

1. Provides education about disease processes and management (e.g. diabetes, asthma, and COPD).

Emphasizing disease prevention and health promotion and addressing the specific needs of the client.

1. Consults with members of multidisciplinary care team (Community Health, Nutrition, Behavioral Health, Pharmacy, etc.) about identified health conditions and the tailored interventions necessary to address barriers and challenges to achieving individual health care goals.

1. Coordinates care using a care management approach, including risk assessment, coordination and referral, follow-up and tracking, crisis intervention, documentation and modification of care plan as needed, to maintain continuity of patient care.

1. Provides medication, education and support to help patients better manage all of their health conditions.

1. Performs post-hospital discharge transitions of care encounters and oversees the scheduling of patient for follow-up as appropriate and per clinical protocols (e.g. new onset of illness or diagnosis). Documents transition of care encounter, including medication reconciliation, in the EMR.

1. Communicates and helps facilitate various direct and indirect patient care activities, which may include coordination with and related to:

1. Pharmacy
2. Referrals
3. DME, Home Health, PT/OT
4. Insurance
5. Health Care Organizations
6. Schools
7. Community Organizations
8. Other Partners
9. Participates in huddles and pre-visit planning with provider and care team members.
10. With the multidisciplinary team, obtains, coordinates, develops, and maintains adequate and appropriate educational materials and teaching tools.

1. Works with providers to support team efforts around care coordination and the model for improving metrics established by Health Resources & Services Administration (HRSA), Primary Care Health Home (PCHH), Accountable Care Organization (ACO), and others as identified in partnership or regulatory compliance.

1. May attend learning sessions and collaborative calls with FCHC partners, such as Missouri Primary Care Association, Department of Health and Senior Services, and others, to facilitate best practices within the RN role.

1. May interface with DRVS and Cyber Access to monitor effectiveness of individual care plans for patients with Medicaid coverage.

B. Provides essential support and assistance to other RN team members to ensure team success and consistent and quality patient care.

C. As part of the health care team, responds to medical emergencies in the office.

D. Acts as a resource for Medical Assistants and other personnel as needed.

E. Participates in facilitating a learning environment for students.

F. Collaborates with self-directed management teams to continuously improve the delivery of health services.

IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.
2. Attends and participates in department meetings, etc.
3. Identifies and presents appropriate educational materials for different audiences.
4. Presents information to various audiences.
5. Participates in data analysis and quality assurance.
6. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Center: All inclusive.

Outside Center: Patients/Clients, students, vendors, community health agencies, hospitals, physician’s offices, Dept of Health & Social Services, etc.

VI. SKILLS AND ABILITIES: 

1. Excellent clinical skills.
2. Experience with EMR; intermediate proficiency with Outlook and MS Office applications, such as Word and MS Teams.

1. Excellent telephone skills.
2. Excellent customer service and teamwork skills.
3. Ability to always maintain a professional attitude and demeanor.

VII. QUALIFICATIONS:

1. Graduate of an accredited school of nursing required; BSN preferred.
2. Licensure as a Registered Nurse in the State of Missouri required, and in good standing.
3. Two plus (2+) years of experience in nursing working with patients who have complex conditions requiring care coordination and collaboration with a multidisciplinary care team.

1. Experience working with patients in a primary care setting. OB experience preferred.

Satisfactory maintenance of continuing education as established by the Missouri Nurses’ Association is required.

IX. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above duties/responsibilities describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every duty (requirements) of the job (holder)

Click here to apply, today!

I. BASIC FUNCTION:

Responsible for providing comprehensive primary care services for patients who receive health care at Family Care Health Centers.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

•  Demonstrates a commitment to FCHC mission and vision.
•  Demonstrates a positive attitude towards patients, employees, role, and the health center.
•  Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

•  Smiles and makes appropriate contact, greets individuals upon entry into building and space.
•  Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

•  Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
•  Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety 

•  Adheres to and promotes a culture of safety and cleanliness.
•  Adheres to HIPPA/Confidentiality standards.
•  Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Medical Officer

Reports to: Chief Medical Officer and/or Associate Medical Director

Supervises: Medical consultation to Nurse Practitioners of same specialty

JOB DESCRIPTION

DEPARTMENT: MEDICAL SERVICES

JOB TITLE: PRIMARY CARE PHYSICIAN:

INTERNAL MEDICINE, FAMILY PRACTICE, OB/GYN, PEDIATRICIAN AND GENERAL PRACTICE.

III. PRIMARY RESPONSIBILITIES:

1. Provides comprehensive primary medical care including examination, diagnosis, treatment, patient counseling, referral and medical follow-up, including lab result and diagnostic test interpretation.

1. Provides consultation to Nurse Practitioners, Nurse Midwives and Physician Assistants.
2. Provides telephone consultation to patients and families as necessary.
3. Maintains appropriate policies, protocols, records, reports, and statistical data relevant to services provided.
4. Contributes to the quality and maintenance of on-site clinical support services such as laboratory, pharmacy, emergency kit, specialty referrals; as well as for the arrangements pertaining to outside clinical support services such as x-ray, pharmacy, and specialty referrals.

1. Consults with staff members regarding the comprehensive health care needs of individual clients.
2. Participates in Health Center’s system of after-hours coverage including weeknight, weekend call and/or hospital in-patient rounds.

1. Plans and implements Health Center programs and projects in cooperation with identified staff members.
2. Participates in the development of in-service programs related to medical issues and other pertinent patient healthcare management issues.

1. Accepts assignments and responsibilities regarding time schedules for patient care, committee work, quality assurance and other areas related to special competence.

1. Obtains hospital admitting privileges for care of hospitalized patients or utilizes services hospitalist or residency in-patient services.

1. Precepts medical students, medical residents, nurse practitioner students and physician assistant students.

IV. PERIODIC DUTIES:

1. Contributes to Health Center community health activities outside of regular job responsibilities.
2. Participates in Health Center staff problem solving groups.
3. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, grant agencies, funding agencies, professional colleagues, professional organizations and education institutions, managed care plans, hospital committees especially physician/hospital collaboration groups, City, State and Federal agencies, etc.

VI. QUALIFICATIONS:

1. Doctor of Medicine or Doctor of Osteopathy required.
2. License to practice medicine in the State of Missouri and be in good standing required.
3. Drug licensed including DEA and BNDD numbers required.
4. Medicare and Medicaid provider enrollment numbers including Medicare UPIN number.
5. Board Eligible or Board-Certified status preferred.
6. Completion of residency training program in primary care specialty preferred.
7. Work experience or strong desire to work in urban community health setting preferred.

VII. PROFESSIONAL MEMBERSHIPS:

Current membership(s) and active participation in respective medical specialty is encouraged.

VIII. CONTINUING EDUCATION:

Satisfactory maintenance of continuing education standards as established by the Missouri State Medical Association required.

IX. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder)

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I. BASIC FUNCTION:

Maintains the overall physical operation of the clinical area and assists the Dentist(s) in the delivery of dental care services.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

•  Demonstrates a commitment to FCHC mission and vision.
•  Demonstrates a positive attitude towards patients, employees, role, and the health center.
•  Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

•  Smiles and makes appropriate contact, greets individuals upon entry into building and space.
•  Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

Customers. Treats patients, customers and colleagues with dignity and respect.

•  Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
•  Demonstrates good communication skills and communicates in a tactful manner.
•  Exhibits conflict resolution skills in order to foster effective working relationships and embraces a teamapproach.
•  Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

•  Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
•  Consideration and acceptance of cultural differences of others; works well with individuals of diversebackgrounds, supporting a culture of justice, equity, diversity, and inclusion.
•  Participates in training and professional development and completes required trainings in a timely manner.

Safety

•  Adheres to and promotes a culture of safety and cleanliness.
•  Adheres to HIPPA/Confidentiality standards.
•  Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Dental Officer or Interim Chief Dental Officer

Reports to: Chief Dental Officer or Interim Chief Dental Officer and/or Associate Dental Director

Supervises: None

JOB DESCRIPTION

DEPARTMENT: DENTAL SERVICES

JOB TITLE: DENTAL ASSISTANT

DENTAL ASSISTANT

III. PRIMARY RESPONSIBILITIES:

1. Maintains the physical condition of the clinical area and the dental equipment and instruments used.
2. Coordinates patient flow with the receptionist and the dental provider(s).
3. Performs procedures such as x-ray exposure, fluoride therapy, patient study and working models, etc
4. Prepares patients for general and specific examinations in accordance with Center protocols.
5. Maintains the inventory and proper sterilization of all instruments and supplies, excluding medicines, and prepares rooms daily.
6. Assists dental provider(s) in treatments, diagnostic exams and surgical interventions.
7. Coordinates preparation of outgoing lab work and notifications of patients for follow-up.
8. Coordinates patient recall system.
9. Maintains records and statistical data as assigned.
10. Uses four-handed dental technique.
11. Performs Blood pressure, temperature, pulse and respiration taking skills for workup and monitoring of patients — ie. Vital signs.
12. Knowledge of and proper handling and mixing of dental materials, cements, etc.
13. Maintains Universal Precautions.
14. Computer use and knowledge.
15. Maintains CPR Certification, continuing education requirements.

IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.
2. Attends and participates in department meetings, etc.
3. Performs other duties as assigned.

DENTAL ASSISTANT

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, and visitors, etc.

VI. QUALIFICATIONS:

1. High School diploma or G.E.D. certificate required.
2. Completion of accredited Dental Assistant Program and/or 2-3 years successful work experience as a Dental Assistant required.

VII. CONTINUED EDUCATION:

As required by certification.

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Click here to apply, today!

I. BASIC FUNCTION:

Position is responsible for providing comprehensive nursing services to clients and their families including assessment and education in coordination with team-based care. Performs care management of patients with complex conditions within the Federally Qualified Health Center (FQHC) setting.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Behavioral Health Officer

• Reports to: Behavioral Health Program Manager

Supervises: None

III. PRIMARY RESPONSIBILITIES:

A. Participates as an integral part of a multi-disciplinary team for the comprehensive health care of clients and their families.

1. Provides triage assessment, consultation, and referral for FCHC clients contacting FCHC through the telephone, patient portal and directly in clinic.

1. Consults with medical provider as needed regarding client status to determine the need for care and/or level of care.
2. Schedules same day appointments in conjunction with provider.
3. Provides appropriate education and home care advice.
4. Obtains information for clients requesting test results and medication refills.
5. Documents assessment, patient education, nursing interventions, and encounter notes in the EMR.
6. Sends refill requests to appropriate provider and completes prior authorization if needed by insurance.

1. Performs routine direct patient care such as administering injections, dressing changes, vital sign assessment and other requested and necessary RN duties.

1. Develops individualized care plan setting mutual health goals with patient/family for patients with acute conditions, complex conditions and co-occurring chronic illnesses.

1. Provides education about disease processes and management (e.g. diabetes, asthma, and COPD). Emphasizing disease prevention and health promotion and addressing the specific needs of the client.
2. Consults with members of multidisciplinary care team (Community Health, Nutrition, Behavioral Health, Pharmacy, etc.) about identified health conditions and the tailored interventions necessary to address barriers and challenges to achieving individual health care goals.
3. Coordinates care using a care management approach, including risk assessment, coordination and referral, follow-up and tracking, crisis intervention, documentation and modification of care plan as needed, to maintain continuity of patient care.
4. Provides medication, education and support to help patients better manage all of their health conditions.

1. Performs post-hospital discharge transitions of care encounters and oversees the scheduling of patient for follow-up as appropriate and per clinical protocols (e.g. new onset of illness or diagnosis). Documents transition of care encounter, including medication reconciliation, in the EMR.

1. Communicates and helps facilitate various direct and indirect patient care activities, which may include coordination with and related to:

1. Pharmacy
2. Referrals
3. DME, Home Health, PT/OT
4. Insurance
5. Health Care Organizations
6. Schools
7. Community Organizations
8. Other Partners

1. Participates in huddles and pre-visit planning with provider and care team members.

1. With the multidisciplinary team, obtains, coordinates, develops, and maintains adequate and appropriate educational materials and teaching tools.

1. Works with providers to support team efforts around care coordination and the model for improving metrics established by Health Resources & Services Administration (HRSA), Primary Care Health Home (PCHH), Accountable Care Organization (ACO), and others as identified in partnership or regulatory compliance.

1. May attend learning sessions and collaborative calls with FCHC partners, such as Missouri Primary Care Association, Department of Health and Senior Services, and others, to facilitate best practices within the RN role.

1. May interface with DRVS and Cyber Access to monitor effectiveness of individual care plans for patients with Medicaid coverage.

B. Provides essential support and assistance to other RN team members to ensure team success and consistent and quality patient care.

C. As part of the health care team, responds to medical emergencies in the office.

D. Acts as a resource for Medical Assistants and other personnel as needed.

E. Participates in facilitating a learning environment for students.

F. Collaborates with self-directed management teams to continuously improve the delivery of health services.

IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.

1. Attends and participates in department meetings, etc.

1. Identifies and presents appropriate educational materials for different audiences.
2. Presents information to various audiences.

1. Participates in data analysis and quality assurance.

1. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Center: All inclusive.

Outside Center: Patients/Clients, students, vendors, community health agencies, hospitals, physician’s offices, Dept of Health & Social Services, etc.

VI. SKILLS AND ABILITIES:

1. Excellent clinical skills.
2. Experience with EMR; intermediate proficiency with Outlook and MS Office applications, such as Word and MS Teams.
3. Excellent telephone skills.
4. Excellent customer service and teamwork skills.
5. Ability to always maintain a professional attitude and demeanor.

VII. QUALIFICATIONS:

1. Graduate of an accredited school of nursing required; BSN preferred.
2. Licensure as a Registered Nurse in the State of Missouri required, and in good standing.
3. Two plus (2+) years of experience in nursing working with patients who have complex conditions requiring care coordination and collaboration with a multidisciplinary care team.
4. Experience working with patients in a primary care setting. Behavioral Health experience preferred.

VIII. CONTINUING EDUCATION:

Satisfactory maintenance of continuing education as established by the Missouri Nurses’ Association is required.

IX. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above duties/responsibilities describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every duty (requirements) of the job (holder).

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I. BASIC FUNCTION:

Provides Medical Nutrition Therapy services to patients at Family Care Health Centers.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.

• Demonstrates a positive attitude towards patients, employees, role, and the health center.

• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect). Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.

• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) Customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.

• Demonstrates good communication skills and communicates in a tactful manner.

• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.

• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).

• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

• Participates in training and professional development and completes required trainings in a timely manner.

Safety 

• Adheres to and promotes a culture of safety and cleanliness.

• Adheres to HIPPA/Confidentiality standards.

• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Nutrition Services Director

Supervises: None

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: COMMUNITY DIETITIAN

III. PRIMARY RESPONSIBILITIES: 

1. Provides medical nutrition therapy services to improve health outcomes and utilizes scientific practice guidelines and motivational interviewing to result in measurable behavior change. Coordinates with other departments to provide integrated services and wrap around care for patients.

2. Assists in the development and implementation of WIC Local Agency Plan to maintain WIC caseload and improve health outcomes of WIC population.

3. Provides participant-centered nutrition assessment, education and counseling for individuals enrolled in the WIC program.

4. Prioritizes nutritional concerns of various age and population groups using appropriate anthropometric, biochemical, clinical, dietary, and socioeconomic assessment techniques. Provide equitable care to individuals including working closely with interpreters for patients with limited English proficiency and providing culturally appropriate interventions.

5. Provides support to promote and protect breastfeeding as optimal infant feeding practices to increase health equity.

6. Participates in the integration of nutrition services into the agency’s overall mission, goals, and plans.

7. Communicates effectively and works closely with WIC staff to create an efficient system and quality program while maintaining WIC caseload.

8. Collaborates with other medical professionals to best meet the needs of the patient.

9. Maintains familiarity with the roles and operations of community agencies, committees, task forces, coalitions and partnerships, and make referrals as appropriate. Actively participates and leads initiatives in conjunction with other departments including health fairs, health promotion projects, and outreach events.

10. Attends nutrition department meetings, trainings and continuing education opportunities in order to stay up to date on evidence-based scientific guidelines for patient care.

11. Serves as preceptor for multiple dietetic internship programs.

IV. PERIODIC DUTIES:

1. Plans health and nutrition related events/activities as appropriate.

2. Provides assistance with scheduling appointments and WIC benefit issuance, as needed.

3. Provides education and mentoring opportunities to co-workers and other healthcare staff to support professional development and improve quality of patient care.

3. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.

Outside Health Center: Patients, health care professionals, and other community health agencies.

VI. QUALIFICATIONS:

1. Master’s degree in Nutrition or related field required.

2. Completion of a dietetic internship program accredited or approved by The Academy of Nutrition & Dietetics – Accreditation Council for Education in Nutrition and Dietetics (ACEND) resulting in a verification statement from an Internship Program in Nutrition and Dietetics.

3. Registered Dietitian or RD eligible required.

4. One to two years experience in a community health setting preferred.

VII. CONTINUING EDUCATION:

Continued education in nutrition-related field is required.

VIII. PROFESSIONAL MEMBERSHIPS:

Academy of Nutrition & Dietetics, Missouri Academy of Nutrition & Dietetics, Academy of Nutrition & Dietetics St. Louis, encouraged.

IX. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

*Position is contingent upon continued WIC funding.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder)

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